We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection meet or exceed your expectations but if you make a return - please contact our support team at urbanshiine@gmail.com and we will respond with 24 hours to assist with the process.
Primarily we ship out from fulfillment centers in the United states, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery time as stated in our shipping selection.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that items and we'll work it out with you. urbanshiine@gmail.com
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